Return Policy

Thank you for shopping at Elmamode! We are committed to providing you with high-quality clothing and exceptional customer service. We understand that sometimes returns and exchanges are necessary, and we are here to assist you through the process.

1. Return Eligibility

• You may request a return or exchange within 14 days of receiving your order.
• To be eligible for a return or exchange, items must be in new, unworn, and unused condition, with all original tags and packaging intact.
• Custom-made or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

2. Initiating a Return

• To initiate a return or exchange, please send an email to help@elmamode.com with the subject line “Return Request – [Order Number].” In your email, include your order number, the item(s) you wish to return or exchange, and the reason for the return.

3. Return Process

• After receiving your return request, our customer service team will review it and provide you with further instructions within 2 business days.
• Once your return is approved, you will be provided with a return shipping label, if applicable.
• Please securely package the item(s) you are returning, including a copy of the original packing slip or order confirmation.

4. Shipping and Handling Fees

• Return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part or the item arrives damaged or defective.

5. Refund or Exchange

• If you are returning an item for a refund, it will be processed within 5-7 business days after we receive the returned item.
• If you are exchanging an item, the replacement item will be shipped after we receive and inspect the returned item. Please allow for processing and shipping time.

6. Non-Returnable Items

• The following items are non-returnable:
  • Underwear and swimwear for hygiene reasons.
  • Items not in their original condition, damaged, or missing tags.
  • Custom-made or personalized items unless they are damaged or defective.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at help@elmamode.com. We will provide instructions on how to proceed, including the option for a replacement or refund.

8. Contact Us

• If you have any questions or need further assistance regarding returns or exchanges, please contact our customer service team at help@elmamode.com. We are here to help you.

9. Policy Changes

• Elmamode reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the top of this policy.

By shopping at Elmamode, you agree to abide by our return policy as stated above.